Our Services

Getting Started

Follow these steps to complete your application:

1. Visit Arise and click on SIGN UP FOR WORK FROM HOME
2. Get Registered (Referral Code: 4352476)
3. Select Join a Service Partner (Call Center ID: 639718, Parish-Wilson Enterprises)
4. Text REGISTERED to 214-506-0741
5. We will text back ACCEPTED
6. Sign all Documentation and text SIGNED to 214-506-0741
7. We will text back FINALIZED
8. Take the Assessment (You will need your headphones and ethernet cable.  When answering the questions, be sure to pick the BEST customer service answer.  The assessment is designed to see if you are customer service friendly.)
9. Text us PASSED or NOT PASSED
10. Upon passing, view the details of each client under the client opportunities tab and text us the client you are interested in.  We will let you know the payrate. 
11. If you did not pass, let's try again within 30 days contact us before you take the exam for assistance.

Requirements

     High school diploma or equivalent prefered but not required; additional education or relevant certifications are a plus.  Previous experience in a customer service role is preferred but not mandatory.  Excellent verbal and written communication skills, with the ability to articulate information clearly and effectively.  Strong active listening skills to understand customer needs and provide appropriate solutions.

     Empathy, patience, and the ability to remain calm and composed when dealing with challenging customer situations.  Proficiency in using customer service software, CRM systems, and basic computer applications.  Ability to work independently and adapt to changing priorities and tasks.  Reliable internet connection and a dedicated workspace at home to ensure a quiet and professional environment for customer interactions.  Flexibility to work in shifts, including evenings, weekends, and holidays, as required.

     Join our team as a Work from Home Customer Service Representative and contribute to delivering outstanding customer experiences from the comfort of your own home. Apply now and be part of our dedicated customer service team!

Job Description

Customer Service Agent

As a Work from Home Customer Service Representative, you will be responsible for providing exceptional customer support and resolving inquiries through various communication channels. Your primary goal will be to ensure customer satisfaction and maintain a positive brand image. This position requires excellent communication skills, empathy, and the ability to adapt to different customer needs.

Responsibilities

Note: This job description is intended to provide a general overview of the responsibilities and requirements of the position. It is not an exhaustive list, and other duties may be assigned as necessary.

      Respond promptly and professionally to customer inquiries via phone, email, or chat, addressing their questions, concerns, and issues effectively.  Provide accurate and detailed information about products, services, policies, and procedures to assist customers in making informed decisions.  Identify and assess customer needs to provide appropriate solutions and recommendations, ensuring customer satisfaction.

Handle customer complaints or escalations with patience, empathy, and problem-solving skills, striving for a resolution that exceeds customer expectations.  Maintain accurate records of customer interactions, transactions, comments, and complaints in the company's CRM system.  Collaborate with other teams, such as sales, technical support, or billing, to ensure seamless customer experiences and timely issue resolution.

Stay up to date with product knowledge, industry trends, and company updates to provide accurate and relevant information to customers.  Follow established protocols, guidelines, and standard operating procedures to ensure consistent and high-quality customer service.  Meet or exceed performance metrics, such as average response time, customer satisfaction ratings, and first-call resolution rates.  Provide feedback and suggestions for process improvements to enhance overall customer experience and streamline operations.